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Terms and conditions

updated: 04/03/19

Videography, production and digital media terms and conditions

Terms and conditions of commissioning and use of video, production and digital media from Creative cuts

1.      Definitions and general terms

In these terms and conditions “we” “Creative Cuts” “us” “our” and “ours” are referring to Creative Cuts. The words “client” and “customer” are used to refer to the party/party’s   who have commissioned and/or funded the work and any person or organisation acting on their behalf.

These terms and conditions apply to all video, audio and digital assets created by Creative Cuts, including all moving, still images and audio recordings of whatever form.

2.      Pre-production requirements

It is the responsibility of the Clients to obtain all necessary permissions/usage rights including but not limited to performances, branding, trademarked goods and logos, use of intellectual property, imagery, sound recordings and any other copyrighted material which will form part of the final video/product.

No liability will be accepted by Creative Cuts for any delays or failure to deliver the agreed product if caused by any aspect which is the Clients responsibility.

Wherever copyright materials are provided to Creative cuts By the clients for inclusion into a Creative Cuts project/product, permissions must be obtained from the original copyright owner/material provider.

The Client undertakes to indemnify Creative Cuts against any future possible claims, dispute, expenses or costs that arise from use of prementioned material, without time limit.

A full production brief must be signed off by the client before any production work begins.

3.      All works undertaken will be as per Creative Cuts written quotation based upon the agreed production scope. It is the Client’s responsibility to meticulously read through and ensure the terms of scope are understood prior to booking. Any amendments or additional days filming not in scope will be subject to extra charge at our current day rates.

Clear access for video and sound capture shall be organised and managed by the Client. If filming locations and venues are being organised by the Client, it is the responsibility of the client the Client to ensure our production crew and supporting personnel have clear and unhindered access to all reverent locations throughout the day. Delays in production as a result of inadequate access of facilities may incur additional charges.

Creative Cuts takes Health and safety matters seriously and we reserve the right in all instances to remove any or all of our personnel and/or equipment from a location we deem to be unsafe or if our crew are subjected to abusive or aggressive behaviours. In such instances the Client will be full liable for any costs incurred or subsequently arising as a direct result of said circumstances. Creative Cuts will observe the site safety rules at all times and will liaise with the appropriate Responsible person/s named in the production brief.

4.      Insurance

Creative Cuts carries public liability insurance cover to 2 million pounds. A copy of our insurance can be provided on receipt of request to our offices. An extended or upgraded policy for specific projects can be provided if required upon request, on stipulation that this has been agreed upon time of booking and included in the production scope.

5.      Adverse weather conditions

In the event of inclement weather which in our opinion would pose a risk to health and safety of our personnel or equipment or has the potential to prevent successful video or audio capture, we reserve the right to change the date or time of filming to a more suitable date or time.

6.      ‘client delays’

In the event of filming being delayed or aborted due to the Client’s failure to adhere to the agreed dates, times, access, facilities, organisation or any other matter specified in the production scope, we reserve the right to re-schedule the affected days of filming and to charge for any additional costs which may arise.  No refund or credit will be given in respect of costs associated with the delayed or aborted original filming day/s.

7.      Changes to the filming schedule

In the event of the Client wishing to change or cancel the filming date we require a minimum of 4 weeks’ notice. Failure to comply will result in the Client becoming 100% liable for all costs associated with the originally scheduled dates.

8.    Equipment substitutions

In the event that Creative Cuts experiences equipment failure or technical difficulties, all efforts will be made to find suitable replacement equipment and/or personnel so as not to delay filming or adversely impact upon the project quality or delivery. The equipment used on the day of filming will be at the discretion of the senior member of the film crew, and no further claims or liability will be accepted.

9.      Approval / amendments of draft footage

Under normal circumstances one ‘first cut’ edit will be available for the Client for review and comment.  One set of revisions will be incorporated within the agreed project cost provided that any revisions or amendments fall within the original agreed brief.

Subsequent revisions or significant re-edits will be charged at a rate of £300 per day or part thereof.

10.  Project duration and delivery

Any indication given by Creative Cuts of a design project’s duration is to be considered by the customer to be an estimation. Creative Cuts will do everything possible to meet specific deadlines, providing there is clear

communication, prompt payment and regular feedback from the client. In all cases our liability will be limited to the agreed total cost of the project, less any costs incurred by us for any work already done on the project provided such work is within the agreed production brief.  Creative Cuts will not under any circumstances be responsible for any loss, damage or costs arising from the late, erroneous, or non-delivery of the product.

11.   Copyright

Creative Cuts asserts its full rights as copyright owner of all material that has been captured, processed and/or produced by us, whether or not such material forms part of a finished project.  The copyright of all produced material is solely owned by Creative Cuts and is protected under UK law.

12.  Usage licence – rights to the use of project content

Where the Client provides material to us for inclusion in any project, including but not limited to logos, images, trademarks, footage and audio, the relevant permission must be obtained in advance from the original copyright holder. By accepting these terms and conditions, the Client hereby indemnifies Creative Cuts against any possible claims, disputes, expenses or similar that may arise from breaching any copyright laws or pre-existing terms and conditions attributed to the material.

We retain all rights to the usage of footage captured during the production of any client-commissioned project. As part of our video production service, we will grant a time-unlimited licence for use of that footage to the Client subject always to the following express condition:

“Creative cuts retains all copyright over any content we produce. A usage licence grants the Client permission to use the content in the state in which we provide it to the Client. Permission is not granted to re-edit, copy or alter the content in any way.

We reserve the rights to use any footage and related files from any client-commissioned project in our show reels and for other promotional purposes.

Creative Cuts to the Client a licence to use the video production in its complete delivered form only.  We do not give permission for any material to be altered, edited or used as part of another production, unless this is expressly agreed in writing.

Provided that all monies due to us from the Client have been received as cleared funds in our bank account, and provided that the Client is not in breach of anything contained in these Terms and Conditions the Client is granted a perpetual usage licence relating to the video material in its delivered form.

We retain the right to use any of our copyright material for any legal purpose, including its use within projects for other clients unless (a) we have granted an exclusive licence to any Client or (b) the material contains trademarks or specific intellectual or imagery copyrighted by the Client.


Our payment terms are strictly 30 days from date of invoice and in the event of an order being confirmed the Client accepts these terms.

We reserve the right to charge further interest and late payment fees on all overdue invoices as set out under the Late Payment of Commercial Debts (Interest) Act, 1998. E & OE.

We will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.

The Client shall be responsible for all collection or legal fees necessitated by late or  default in payment. Creative Cuts reserves the right to withhold delivery and any granting or continuation of usage licence of any current work if accounts are not current or overdue invoices are not paid in full. All grants of any license to use our copyright material under this a Agreement are conditional upon receipt of payment in full which shall be inclusive of any and all outstanding additional costs, taxes, expenses, and fees, charges or the costs of administration of changes.

All Terms and Conditions stated within this document are deemed acceptable to the Client upon receipt of a confirmed order or instruction to proceed given by any means.  This document shall be taken as an agreement between the Client and Creative Cuts under UK law.